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"Monopoly on Excellence"
"Monopoly on Excellence"
Keeping up to date and informed with all the ever changing Australian Standards and codes associated with Plumbing and Gasfitting in Adelaide can be quite time consuming. But it is essential as it allows me to offer honest and professional up to date knowledge for all my customers.
At times it can be challenging educating my customers that certain items relating to their plumbing and gas work needs to be at a certain height or specific distance away from other items due to risk of explosion or potential harm to others. Sometimes this is because another tradesman has performed a certain task years ago but not to the Australian Standards, customers will often say “But it’s been like this for years and nothing’s happened, why do I need to change it?” I explain that just because nothing has happened it doesn’t mean this is right and that it will need to changed to ensure the safety of you and your family.
It is unfortunate that there are still Plumbers and Gasfitters around Adelaide still taking short cuts and putting the public’s lives in danger.
I was recently called out to a customer’s house in Kensington Gardens, they had a really badly blocked drain. After using my hydro jet drain machine for a couple of hours and not having any success getting the drain clear, I explained to the customer that I can still fix this blockage for you, but I just need to install another inspection point on the drain which took approx 2 hours to perform and enabled me to clear the blocked drain 100%. The total cost for this whole job was approx. $750 and it was all sorted out for them.
As it has come to light over the past week 4 of Adelaide’s plumbing companies which have a monopoly on the market have been providing dishonest and unprofessional plumbing services. A job which I just mentioned above in Kensington Gardens, these plumbing firms have been advising that they need to replace the whole drain and charging $20,000 for this work. This is not good practice and is taking advantage of the public and is giving other plumbers a bad reputation, who are trying to do the right thing by their customers. Please view these two videos bellow as Today Tonight expose these Plumbing and Gas companies in Adelaide.
today tonight adelaide plumbers exposed part 1
today tonight adelaide plumbers exposed part 2
It is not only blocked drains where this type of practise it taking place. I often get called out to many locations around Adelaide such as: Prospect, Mile End, St Marys and Norwood to investigate No Hot Water. One of the first things I try to do is gauge how old the Hot Water Service is, then see what the problem is and finally discuss the options with the customer and what costs are involved with each option.
If the Hot Water Service is out of warranty but is only 4 or 5 years old it is usually beneficially financially to replace the broken part and this in most cases this comes in under half the cost of a new system. If the Hot Water Service is heading more towards 8 – 9 years old and the parts are out of warranty it is more practical to start discussing replacement costs and options, this is due to the fact that at this age the likelihood of other problems starting to arise soon is possible. I always like to do this with my customers rather than telling them before I have even arrived and assessed the job that they will need a new Hot Water Service and quoting some astronomical price over the phone as some companies are known to do.
Gas leaks are also a common job which I attend. This can be quite a tricky job at times given that these pipes are often underground or in ceilings. I was called to a house this week in Woodville where the Gas Company was upgrading the Gas Mains in the street and detected a Gas Leak at my customer’s house. I explained to the customer that I will spend a short period of time trying to ascertain where the leak may be coming from and testing the most accessible joints with soapy water and seeing if I can locate the leak. Rather than coming to the house and telling the customer I can’t find the gas leak and you will need a new gas main at a cost of $8,000, I spent approx. 1 hour with the customer looking over the appliances they had installed (Gas Water Heater, Gas Cooker and Gas Heater) and pipe work locations, it turned out that the cook top burner was still in an “on position” and showing up as a leak on the gas testing device. After eliminating this and re testing the gas service there was no leak, a job which others may have charged thousands of dollars for and left the customer without gas for days was solved in a short time for only a couple of hundred dollars, the customer was very grateful.
I have found over my many years of being involved with Plumbing and the public the KEY is keeping the lines of communication always open between me and my customers, if I’m running late always contact my customer 30 minutes before I’m due to arrive and explain I’m held up and will be a few minutes late. If a job is taking longer than I thought, explain to the customer what is happening and why, and if there will be any variation in costs. And most of all always do a follow up call or sms the next day to see if they are happy with the work and if everything I have done is still working well.
By doing these above points I have found that the customer is appreciative of the work I have performed and will quite often refer me to others or post a review online about the service I have provided.
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Aaron Stewart owns and works in the business of Mayfair Plumbing & Gas Fitting from there offices now based in Adelaide, South Australia. Aaron and his team of licensed plumbers and design consultants are passionate about there work. In this blog they will bring you plumbing and gas tips gathered from around the globe over 20 plus years of experiences in the many different fields of plumbing. If you are looking for a plumbing firm who can do everything from design, construct, project management and scheduled on site maintenance contact the Mayfair Plumbing Group.